| QUALITY |
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| DATAGRAPH has processes, which address the requirements of all key Process Areas and have been implemented across the organisation. |
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Objectives
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Quality Assurance is a planned and systematic pattern of all actions necessary to provide adequate confidence that the services rendered conforms to established technical standards and requirements.
The Quality Assurance Plan (QAP) contains a checklist for activities that have to be carried out to assure the quality of the project.
DATAGRAPH has an exhaustive Quality Assurance Plan, which can be implemented for every project. |
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Quality Assurance Organisational Structure
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A Quality representative is assigned to the project from the project proposal stage onwards.
The Quality representative reports to the Quality Manager and not to the Project Manager. This representative is involved in all the functions of the project like technical reviews, change management, problem tracking, etc.
The Quality representative is responsible for interacting with the team members to implement the quality procedures. |
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Performance Measures
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Performance Measures provide management with means of evaluating actual performance of the quality of the function against the defined business and customer needs.
Performance measures provide: |
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A target to be met. |
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A control point for evaluation. |
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A means for monitoring progress in meeting quality objectives throughout the life cycle of the project. |
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Other Features
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| Some of the other items covered in the Quality Assurance Plan are: |
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Risk and Contingency Planning. |
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Reviews and Audits. |
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Tools and Techniques. |
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Records, Collection, Maintenance and Retention. |
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Planning for implementation of Quality Assurance Plan. |
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Configuration status accounting audit. |
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Testing. |
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Technical reviews.
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DATAGRAPH believes in implementing effective processes that would be mutually beneficial. These processes evolve over a period of time. DATAGRAPH will assist the customer in evolving a process model for the ODC. While doing this, DATAGRAPH will take into account the present process capabilities of the Customer and certain best practices followed at DATAGRAPH. The process team of DATAGRAPH will also evolve an appropriate metrics program to measure the effectiveness of the process. The process will be mutually agreed with the Customer.
DATAGRAPH will pilot these processes in the ODC, collect feedback from the practitioners and fine-tune the process. DATAGRAPH's Project managers who are conversant with these processes will assist the Customer's team in adopting these processes. DATAGRAPH will further analyse the performance of the process periodically. This information will be shared with the customer, which will enable DATAGRAPH to bridge the gap between two different levels of process orientation in an ODC arrangement. |
